SpinoLoco Casino Terms and Conditions

Welcome to SpinoLoco Casino. These Terms and Conditions govern your use of our website at spinoloco.com and all services we provide. By registering an account or using our platform, you agree to be bound by these terms in their entirety. We encourage you to read this document carefully before proceeding. Our terms are legally binding, and if you do not agree with any provision contained herein, you must not use our services. At SpinoLoco, we are committed to operating a transparent, fair, and responsible gaming environment for all our players.

1. Operator Information

SpinoCasino is operated by Medial N.V., a company registered in Curaçao under registration number 156005. Our paying agent is CHITIEN LTD, registered in Cyprus under number HE 421174. We hold a valid gaming licence issued by the Curaçao Gaming Control Board (GCB) under licence number OGL/2023/115/0092. All gaming activities conducted through our platform are carried out in compliance with the conditions of this licence. At SpinoLoco, we operate under the highest standards of regulatory oversight to ensure a safe and compliant experience.

2. Eligibility and Registration

To use our services at SpinoLoco Casino, you must meet the following requirements:

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must be located in a jurisdiction where online gambling is legally permitted.
• You must not be a resident of any country where we are prohibited from offering our services.
• You must register with accurate, current, and complete personal information.
• You may hold only one account on our platform — duplicate accounts are strictly prohibited.
• You must not use VPN or proxy services to circumvent geographic restrictions we have in place.

At SpinoLoco, we reserve the right to verify your identity at any time. Failure to provide satisfactory documentation may result in the suspension or closure of your account and the withholding of any pending withdrawals.

3. Account Management

3.1 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. Our SpinoLoco Casino platform requires that you do not share your username or 4IDq5a(cf)2t&*(L with any third party. We will not be held liable for any losses resulting from unauthorised access to your account caused by your failure to keep your credentials secure. Please notify us immediately if you suspect any unauthorised activity.

3.2 Account Verification (KYC)

We are required by our licensing obligations to conduct Know Your Customer (KYC) verification. We may request documents including, but not limited to, proof of identity, proof of address, and proof of payment method ownership. We will process and review submitted documents promptly. Withdrawals may be withheld until verification is satisfactorily completed. At SpinoLoco, we take our anti-money laundering (AML) obligations seriously, and cooperation with our verification process is a condition of continued use of our services.

4. Deposits and Withdrawals

4.1 Deposits

We accept deposits via a wide range of payment methods, including VISA, Mastercard, MiFinity, Revolut, Wise, Open Banking, Apple Pay, Google Pay, POLi (AU/NZ), Multibanco and MB WAY (Portugal), as well as cryptocurrencies including BTC, BCH, DOGE, ETH, LTC, and USDT. The minimum deposit is 20 EUR (or equivalent in supported currencies). We do not accept deposits from business or prepaid cards, and all deposits must originate from an account or method registered in your name.

4.2 Withdrawals

At SpinoLoco Casino, we process withdrawals via the same method used to make your deposit (closed-loop policy). If that method is unavailable for withdrawals, payment will be made by bank transfer. We do not charge any withdrawal fees. The minimum withdrawal amount is 20 EUR or equivalent. We allow a maximum of 3 pending withdrawals at any one time. Withdrawal limits are as follows:

• Daily limit: 500 EUR
• Weekly limit: 2,500 EUR
• Monthly limit: 10,000 EUR
• Maximum single payout: 250,000 EUR per 24-hour period

We process withdrawal requests on a first-come, first-served basis within 3 business days, after which funds typically reach your account within 1 additional business day.

5. Bonuses and Promotions

Our SpinoLoco Casino welcome package spans your first four deposits, offering up to approximately 3,250 EUR plus 150 Free Spins in total. The terms applying to all bonuses are outlined in our Bonus Policy, which forms part of these Terms and Conditions. Key conditions include:

• Minimum deposit to activate any bonus: 20 EUR (or equivalent).
• Maximum bet while a bonus is active: 5 EUR per spin/round.
• Standard welcome bonus wagering requirement: 30x the bonus amount.
• Free Spin winnings are subject to a 40x wagering requirement.
• Maximum bonus winnings that can be converted to real funds: 5,000 EUR.
• Jackpot games, Live Casino, and Arcade games contribute 0% to wagering requirements.
• Outside bets in Roulette covering 24 or more numbers will void bonus winnings.
• Bonuses have a 7-day validity period from the time of activation.

We reserve the right to amend, suspend, or withdraw any promotion at any time. No promo code or spinoloco promo code is required to claim our standard welcome offer. Should any spinoloco no deposit bonus or spinoloco no deposit bonus code be offered, separate terms will apply and will be clearly communicated. Any winnings derived from a spinoloco no deposit promotion are subject to a maximum cashout cap of 100 EUR unless otherwise stated.

6. Loyalty Programme

At SpinoLoco, we reward our loyal players through the SpinoLoco Loyalty Club, which features five rank tiers: Poco Loco, Super Loco, Mega Loco, Ultra Loco, and Ultimate Loco (invitation only). Benefits include daily, weekly, and monthly rakeback, free spins, bonus funds, dedicated VIP managers, VIP tournaments, weekly cash gifts, and fast-track withdrawals. Tier progression is determined by wager points accumulated within a 30-day rolling window. We reserve the right to adjust loyalty tier criteria and rewards at our discretion.

7. Responsible Gaming

We are firmly committed to responsible gaming at SpinoLoco Casino. We provide tools to help you manage your play, including deposit limits, session time limits, loss limits, and self-exclusion options. If you feel that your gambling is becoming problematic, we urge you to contact our support team or visit recognised responsible gambling organisations. Our platform is strictly for adult use only, and we actively employ measures to prevent underage gambling.

8. Prohibited Activities

When using our services, the following activities are strictly prohibited:

• Fraudulent activity of any kind, including chargebacks or use of stolen payment methods.
• Use of VPN, proxy, or any technology to circumvent our geographic restrictions.
• Creating multiple accounts or allowing others to use your account.
• Exploiting software bugs or engaging in any form of collusion.
• Any activity that we reasonably believe constitutes money laundering or financing of illegal activity.

We reserve the right to terminate accounts and void winnings where prohibited conduct is identified.

9. Supported Currencies and Languages

Our SpinoLoco Casino platform supports the following fiat currencies: EUR, USD, CAD, CHF, AUD, NZD, SEK, DKK, and CZK, as well as major cryptocurrencies. While our site is available in multiple languages, the English version of these Terms and Conditions shall be the legally binding version in the event of any conflict or ambiguity arising from translated content.

10. Customer Support

At SpinoLoco, we offer 24/7 customer support via live chat (available when logged in) and email. Our support team is available around the clock to assist with account queries, technical issues, bonus questions, and withdrawal requests. We are dedicated to resolving all matters promptly and professionally. Our support is provided in English.

11. Limitation of Liability

We provide our services on an "as is" basis and, to the maximum extent permitted by applicable law, we disclaim all warranties, express or implied. We shall not be liable for any indirect, incidental, or consequential losses arising from your use of our platform, including but not limited to service interruptions, technical failures, or third-party provider issues. Our total liability to you in any circumstance shall not exceed the amount you have deposited into your account in the 12 months preceding the event giving rise to the claim.

12. Amendments to These Terms

We reserve the right to update or amend these Terms and Conditions at any time. We will notify you of significant changes via email or a prominent notice on our website. Continued use of our services following such notification constitutes your acceptance of the revised terms. These Terms and Conditions were last updated in January, and our Bonus Policy is currently at version 5.3.

13. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Curaçao. Any disputes arising in connection with our services that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the competent courts of Curaçao. We encourage all players to contact our support team in the first instance to seek an informal resolution to any dispute.