SpinoLoco Casino Privacy Policy

At SpinoLoco Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our platform at spinoloco.com. We are operated by Medial N.V., a company registered in Curaçao (Reg. No. 156005), with CHITIEN LTD (Cyprus, HE 421174) acting as our paying agent. By using our services, you agree to the practices described in this document. We encourage you to read it carefully before registering or interacting with our casino.

1. Who We Are

Here at SpinoLoco Casino, we operate under a licence issued by the Curaçao Gaming Control Board (GCB), licence number OGL/2023/115/0092. We are committed to maintaining the highest standards of data protection and transparency. Our platform serves players from international markets where online gaming is legally permitted, including Portugal, Australia, Canada, Ireland, and several other jurisdictions. We do not permit access via VPN or proxy services, and we take steps to ensure our services are used lawfully.

2. Information We Collect

When you register and use our services at Spino Loco, we may collect the following categories of personal information:

• Identity Data: Full name, date of birth, gender, and nationality
• Contact Data: Email address, phone number, and residential address
• Financial Data: Payment method details, transaction history, deposit and withdrawal records
• Technical Data: IP address, browser type, device information, and login timestamps
• Usage Data: Gaming activity, session duration, game preferences, and bonus usage
• Verification Data: Identity documents submitted during KYC procedures
• Communication Data: Records of your interactions with our 24/7 live chat and email support

We collect this information directly from you during registration, through your use of our platform, and from third-party service providers where legally permitted.

3. How We Use Your Information

At SpinoLoco, we process your personal data for the following purposes:

• To create and manage your player account
• To verify your identity and comply with anti-money laundering (AML) regulations
• To process deposits and withdrawals via methods including VISA, Mastercard, MiFinity, Apple Pay, Google Pay, and various cryptocurrencies (BTC, ETH, USDT, and others)
• To provide access to our game library of 2,000+ titles from providers including Evolution, Pragmatic Play, NetEnt, and Play'n GO
• To manage your participation in our loyalty programme, including the SpinoLoco Loyalty Club tiers
• To send you relevant bonus offers, promotional updates, and account notifications
• To monitor gameplay for responsible gaming compliance
• To resolve disputes and respond to customer support inquiries
• To fulfil our legal and regulatory obligations under our Curaçao gaming licence

4. Legal Basis for Processing

We process your data on the following legal grounds:

• Contractual necessity: Processing required to perform our agreement with you
• Legal obligation: Compliance with AML, KYC, and gaming regulations
• Legitimate interests: Fraud prevention, security monitoring, and service improvement
• Consent: Where you have explicitly agreed, such as for marketing communications

5. Sharing Your Information

Our SpinoLoco platform does not sell your personal data to third parties. However, we may share your information with:

• Payment processors and financial institutions required to handle your transactions
• Identity verification and KYC service providers
• Game software providers who operate games on our platform
• Regulatory authorities and law enforcement agencies where legally required
• Our corporate group entities, including CHITIEN LTD as our payment agent
• IT and cloud service providers who support our platform infrastructure

We require all third parties to respect your data and process it only for the specified purpose, in accordance with applicable data protection laws.

6. Data Retention

We at SpinoLoco retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law. Typically, we are obligated to retain financial and identity records for a minimum of five years following account closure to comply with anti-money laundering legislation. After this period, we securely delete or anonymise your data.

7. Cookies and Tracking Technologies

Our SpinoLoco Casino website uses cookies and similar tracking technologies to improve your experience, analyse traffic, and deliver relevant content. We use:

• Essential cookies: Required for the platform to function correctly
• Analytical cookies: To understand how you interact with our site
• Functional cookies: To remember your preferences and settings
• Marketing cookies: To deliver relevant promotions and offers

You can manage your cookie preferences through your browser settings at any time. Disabling certain cookies may affect the functionality of our platform.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data. We are committed to honouring these rights upon valid request:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate data
• Right to erasure: You may request deletion of your data, subject to legal retention obligations
• Right to restriction: You may ask us to limit how we process your data
• Right to portability: You may request your data in a structured, machine-readable format
• Right to object: You may object to processing based on legitimate interests
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us through our 24/7 live chat or email support. We will respond within the timeframe required by applicable law.

9. Data Security

We employ industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security practices at Spino Loco include SSL encryption, secure data storage, access controls, and regular security assessments. While we strive to protect your information, no online transmission is entirely risk-free, and we encourage you to use a strong, unique 4IDq5a(cf)2t&*(L for your account.

10. Responsible Gaming and Data

We use data about your gaming behaviour to support our responsible gaming obligations. Our SpinoLoco Casino platform monitors activity to detect signs of problem gambling and may use this information to apply account limits, self-exclusion tools, or to contact you with responsible gaming resources. We process this data in your interest and in fulfilment of our regulatory requirements.

11. International Data Transfers

As an internationally operating casino, we may transfer your data to countries outside your home jurisdiction. Where such transfers occur, we ensure appropriate safeguards are in place — such as standard contractual clauses or equivalent mechanisms — to protect your information in accordance with applicable data protection standards.

12. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or a prominent notice on our website. Your continued use of our services following any update constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us. Our support team is available 24/7 through live chat on the SpinoLoco Casino website. We are dedicated to addressing your privacy concerns promptly and transparently.